Support Centre

The information you need, in one place

If you're new to HyperCentral or if you need a reminder about how things work, head to the HC Service Portal.

Incident

Monitoring

Problem

Request

Service

Incident Management

ITIL managed service proactively manages your environment to reduce downtime through detection
and remediation. Hypersync believes that its understanding of the issues and challenges
faced by our customers today is unrivalled.

Technology has an important role to play in
helping to meet these challenges and in supporting the continued evolution of HyperCentral.
Our managed service resolution is provided through a combination of automation tools, ticketing,
product engineers delivering stringent service level agreements (SLA) with our customers.

Support Service Benefits

Resourcefulness

Implementing practical and creative solutions to any issue.

Expertise

Our certified employees mean no need to hire in-house experts.

Product Management

Discover, monitor performance and much more.

Responsiveness

24/7/365 access to phones, support tickets and data centres.

Continuous support and development

Your Idea, our know-how, to help your business develop making sure your team is well equipped
with all the knowledge and resources to get answers and assistance anywhere at any time. Our
software development processes guarantee our customer’s constant software assurance. Combine
established, proven agile practices with design thinking to ensure the customer remains the central
focus during the product development life-cycle.

Expert Advice

We support our clients in achieving successful customer outcomes by establishing a solid and
durable process management capability. With years of experience and certifications in
multiple business and technology practices, you can be sure when you consult us, we will have the
best possible answer or solution for your digital transformation journey. Our secure operation
centres are located across EMEA, US, Caribbean, and LATAM.

Try HyperCentral for yourself

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