HyperCentral & Avaya Working Together
Why choose HyperCentral?
The Avaya IX Workplace Attendant product is restricted to manual data checks and processes with standardised CSV output only for reporting.
HyperCentral’s platform and its team of data transformation specialists bring operational visibility and reporting capability to the Avaya IX Workplace Attendant application. It’s Avaya centric dashboards provide a 360° view of your service, meaning that teams can make decisions with confidence.
See Case Study for the NHS
Deliver customer value with our turnkey Solution for Avaya Workplace Attendant
The HyperCentral Avaya IX Workplace Attendant platform delivers out of the box real-time dashboards and reporting for all your KPIs and SLAs.
Access to all the switchboard telecoms data:
Calls by Topic
Avg Call Duration
Calls by Operator
Avg Ring Time
Max Ring Time
Caller Wait Time
Peak/Off Peak Hours
Workplace Connectors and Widgets
Deliver your data direct from the Avaya database sources and present it through widget visualisations.
Beautiful, designed Avaya templates to publish, share, restrict based on user roles & permissions.
Workplace Attendant Reporting
Avaya IX Workplace Attendant reports included with HyperCentral that can be customised, email scheduled, and shared with other users, departments, and customers. With presentation mode you can feel confident in your meeting knowing the data is always up to date to make critical and informed decisions.
Validate Your Data
Our customer experience demonstrates that using HyperCentral identifies previously unknown data issues leading to an improvement in data quality and accuracy.
Bring all your data and applications together
Whether it’s the Avaya suite of software or devices, HyperCentral can connect to all open APIs, Databases and IoT systems. Allowing you to centralise your operations with actionable widgets that give one single view across the enterprise.
Create & Design with Freedom
With HyperCentral low code and codeless self-service features, users can also create, modify, and writeback to improve integrated Avaya data sources. Fully white-labelled for re-branding throughout all visuals and themes.