Customer Success

Be inspired by our customer experiences

Learn how our clients have utilised HyperCentral to automate and drive productivity, workflow and collaboration across enterprise industry sectors.

Trust

Innovation

Value

Results

Customers guide everything we do

We build strong partnerships with our customers during the data transformation stages due diligence, design, implementation, and management of HyperCentral. By learning about customers' individual needs, we deliver centred customer service to solve every challenge, big or small, and make the platform work for each problem.

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Hospital
Doctor Taking Notes
Company Overview

The Southern Health and Social Care Trust provides health and social care services across the five council areas of Armagh, Banbridge, Craigavon, Dungannon, and Newry and Mourne within Northern Ireland.

Vendor Integrated:
Business Challenge

BT had implemented a new switchboard solution for SHSCT to handle emergency calls for both their staff and the public. Using their existing tools, they were unable to get the service performance metrics they needed in order to be able to measure the service they were providing.

  • No KPI reporting

  • Inaccurate data

  • Large data volumes

Results
  • Configurable dashboards showing KPIs and the capability to drill-down into lower-level detail.

  • Automated reporting resulting in time-saving for staff.

  • Better visibility of performance per location and breakdown by call type.

  • Improved capability to answer queries.

 
Communication Tower
Company Overview

KN Circet operates globally providing leading-edge infrastructural solutions, spanning communications, power, transport, and civil projects. 

Business Challenge

KN Circet have grown rapidly and as a result, have needed to transform their business to incorporate both new and legacy systems. They required a way to bring together data from multiple applications and sources into a single place to provide a coherent view of critical operational information.

Results
  • Realtime dashboards with easy to digest information.

  • Data consolidated from multiple locations into one place.

  • Senior staff able to make better-informed decisions based on accurate up to date business information.

  • Improved business performance monitoring and management.

Vendors Integrated:
 
Woman at Work
Company Overview

Digicel Group is a leading global communications provider with strategic operations throughout 33 Markets in the Caribbean, Central America and Asia Pacific.

Business Challenge

Despite operating globally, Digicel was still using a disparate combination of technology solutions for it’s IT Service management. This product patchwork resulted in a lack of visibility when it came to Incident Management and keeping their B2B customers engaged with real-time dashboards and analytics into their data and services provided.

Results
  • Actionable dashboards

  • Increased automation resulting in significant time savings

  • Business value across the enterprise

  • Customer views and real-time reporting

Vendors Integrated:
 

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