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IT service management (ITSM) refers to the activities and processes that are performed by an organization to plan,

IT operations management (ITOM) is the process of managing IT infrastructure including managing the networking and appli

ServiceNow's Governance, Risk, and Compliance (GRC) provides detection and assessment of risks in real time, streamlines

Great service is not just the responsibility of the customer service department. With Customer Service Management (CSM),

IT Business Management (ITBM) is a holistic approach that goes beyond Technology Business Management (TBM) to help IT to

Performance Analytics provide secure, simple access to key performance indicators (KPIs) and metrics that enable you to