ServiceCentral
End-to-End control for your Managed Service Operations
Incidents
Monitoring
Problem
Requests
All your service management on one central platform.
In control of IT service visibility
Incidents
ITILv3 compliant design. Interactive real-time data dashboards with cast view for NOC operations. Multi-tenant view and one to one view options. HyperCentral Incident Management system is a built-in core module but can also integrate with leading ITSM vendors Manage Engine, Remedy, ServiceNow, LogicMonitor and SolarWinds.
Problems
The root cause analysis dashboard to respond to significant incident failures and breach in service. Approval process and collaboration between administrator and customer authority. Wizard-based form to build RCA report and share as PDF with the customer, status, and sign-off process.
Services
HyperCentral incident management system allows multi-tenant service level agreement policies to be configured to meet in-life service for their customers. This module will links to the performance measurement features like KPI and service credit penalties, and cloud-hosted service uptime.
Monitoring
Fully Integrated with 3rd party partner approved product SolarWinds and LogicMonitor capturing real-time data analytics. Regional and global map views based on location awareness coordinates. Fully interactive maps with status on each service node.
Requests
Make processing request seamless and make sure your team effectively to deliver upon service requests with accurate information without needing to repeat actions. End users will be able to keep knowledgeable on their requests with frequent status updates, radically improving customer service and satisfaction.
