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ServiceCentral

End-to-End control for your Managed Service Operations 

All your service management on one central platform.

 
Capabilities that scale with your business

Your IT infrastructure, applications and service level agreements are continually evolving – from traditional on-premises to new hybrid cloud architecture. ServiceCentral offers real-time insight for the enterprise and b2b customers.

 

In control of IT service visibility

Incidents

ITILv3 compliant design. Interactive real-time data dashboards with cast view for NOC operations. Multi-tenant view and one to one view options. HyperCentral Incident Management system is a built-in core module but can also integrate with leading ITSM vendors Manage Engine, Remedy, ServiceNow, LogicMonitor and SolarWinds.

Problems

The root cause analysis dashboard to respond to significant incident failures and breach in service. Approval process and collaboration between administrator and customer authority. Wizard-based form to build RCA report and share as PDF with the customer, status, and sign-off process.

Services

HyperCentral incident management system allows multi-tenant service level agreement policies to be configured to meet in-life service for their customers. This module will links to the performance measurement features like KPI and service credit penalties, and cloud-hosted service uptime.

Monitoring

Fully Integrated with 3rd party partner approved product SolarWinds and LogicMonitor capturing real-time data analytics. Regional and global map views based on location awareness coordinates. Fully interactive maps with status on each service node.

Requests

Make processing request seamless and make sure your team effectively to deliver upon service requests with accurate information without needing to repeat actions. End users will be able to keep knowledgeable on their requests with frequent status updates, radically improving customer service and satisfaction.

Built on the HyperCentral Platform

Take control of your organisation’s investment in multiple toolsets and complex legacy processes with ServiceCentral. All your service management on one central platform, solving tricky business and technical challenges through the ITIL framework.

 

Integrations

Resources

 

Get Started with ServiceCentral